FAQ
Frequently Asked Questions
Got a question? You’ve come to the right place! If your question isn’t answered below, please get in touch and have a chat to our one of our team members.
Our showroom is located at 29B / 191 Parramatta Road, Auburn.
Parking available – enter from 134 Adderley Street
Yes of course! In most cases it’s necessary to come into our
showroom to select one or two products so that we are able to
provide a quotation. We can also bring samples of your chosen
products so that you can view them in your own home. This is
often necessary as lighting can vary and greatly impact the colour’s
appearance..
John Coote Carpets in Auburn services from Newcastle through to
the Southern Highlands and Wollongong. Most of our customers
come from Auburn, Westmead, Parramatta, Castle Hill, Pennant
Hills, Dural, Kenthurst, Western Sydney, Drummoyne, Wahroonga,
St Ives and the Northern Beaches.
Yes, here at John Coote Carpets, we have a professional team of
trained installers. They are prompt, quick, respectful and clean up
afterwards.
Usually there is a lead time of 2 weeks however this can vary
depending upon the chosen product and business availability. We
will always be upfront and honest so you can actively plan for your
new carpets.
Generally, carpets are completely installed within one day however,
this will vary from job to job depending on the size and difficulty.
We will be able to advise upon your measurement appointment.
Definitely. Industry standard for a guarantee on the labour of
installation is 12 months, however we are so sure of our work that
Just Carpets Auburn provides its customers with an 18 month
guarantee. Any issues directly related to the installation are
apparent immediately and those that arise at a later date are often
caused by external factors such as direct sunlight, the moving of
furniture or carpet shampooing/steaming with the use of excessive
water. If this does occur, we would be more than happy to rectify
the issue but there many be an additional charge.
Carpet rolls and comes in a standard width of 3.66m, a lineal or
broadloom metre is this width by one metre (3.66m x 1m). When
working out the amount of carpet required, we calculate the
required lineal meterage and then convert this to square metres for
the ease of our customers. For this reason, the amount of carpet
needed is always a little bit more than the true square meterage to
account for wastage where rooms do not meet this width or extra
carpet where the width is exceeded.
We have a broad and diverse range of brands, styles and colours
available to suit all budgets and requirements. If you are after a
particular carpet, please let our friendly staff know and we will
endeavour to source it for you.
Brands on offer include Victoria Carpets, Hycraft, Godfrey Hirst,
Feltex, Redbook, Bremworth and Quest.
It’s best to have a chat about your requirements with one of our
consultants. Often traffic on commercial carpets will be greater and
this needs to be taken into account. We will be able to recommend
the perfect carpet for your situation.
Send through an enquiry form, give us a call or come into the
showroom. We will then have a chat about your requirements. We
prefer customers visit our showroom first so that we can gain an
idea of carpet preferences as well as show you any specials we
have available.
An appointment will be set up for one of our consultants to visit
your home/ office/ building so that the area can be measured. We
will bring samples of the desired carpets. Alternatively for a rough
estimation, customers are able to send through their floor plans for
us to work off.
We then draw up a plan and put together a quotation. We try to
have your quotation to you within 24 hours but will let you know if
there has been a delay.
If you accept our quotation, an invoice will be provided where 50%
is due to hold the selected carpet.
We will then work with you to find a mutually convenient date for
installation.
The remainder of the balance is payable on completion.
This will need to be discussed prior but we are able to remove and
discard at an additional cost.